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FREQUENTLY ASKED QUESTIONS
How fresh will my coffee be when it ships?
We strive to get the freshest coffee out to our customers. Your coffee will have been roasted within 10 days of packing and shipping.
When will my package arrive?
Our orders predominately ship via USPS Priority, with a 1-3 day delivery time from when the package leaves our facilities. We aim to pack and ship orders within 2 business days of your order. Large orders may have a longer shipping time via UPS Ground.
What is your return policy?
We will happily accept returns for any merchandise, but we are not able to accept returns for our coffees. However, if there is an error with your order or your package arrived damaged, please let us know so we can make it right.
Where do you ship from?
What shipping carriers do you use?
USPS and UPS. Please let us know if you have a preference in the notes section at checkout.
Can I change my order?
We’re happy to make any adjustments to your order up to and until the package is picked up by a carrier.
How can I get coupon codes?
Sign up for our emails to get special offers, including free shipping on your first order.
Do you ship Internationally?
We are unable to ship outside of the US and US territories.
How can I sign-up to be a wholesale customer?
Please email [email protected]. We would love to work with you.
What’s the best way to keep my coffee fresh?
Keeping your coffee tightly sealed in the original bag with all air pressed out through the valve will keep the coffee freshest. Freezing your coffee in a container with as little air as possible is also a great way to maintain freshness for a long period of time.
Do you have recommended brew methods and/or recipes?
Forecast coffee can be brewed however you like. Try cold brew, french press, or pour-over. We prefer 1:17 ratio in our brews (that’s weight of coffee to weight of water used to brew).
Can I compost my leftover coffee grounds?
Coffee is great for your compost! Just make sure to mix it in thoroughly with the rest of the medium.
Is your packaging sustainable?
Our 12oz bags come in Biotrē™ 2.0 bags, which are 100% plant-based.
Is your shipping material sustainable?
We ship most orders in residentially-compostable mailers. Larger orders are shipped in recycled cardboard boxes using plant-based cellophane tape.